Participation Operations Lead - Systems

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

PURPOSE – Why this role is important

This role provides key operational support to our broader Queensland participation team to allow them to focus on executing our participation programs in their local region, whilst simultaneously retaining oversight of our key operational systems that underpin our participation operating model.

DAY IN THE LIFE – what you will be responsible for

• Lead the casual shift deployment process for Metro South & Metro Central regions in SEQ
• Oversight and subject matter expert for Deputy platform for Queensland
• Lead the data integrity and accuracy of the Salesforce CRM, including but not limited to; reporting and data entry
• Oversight and subject matter expert for Ask Nicely platform for Queensland
• Contributing to key projects within and outside of core role
• Supporting and contributing to the success of the broader team

MUST HAVE’S – what’s needed to help you be successful

• Operational and administrative management experience and/or workforce deployment experience
• Proficient using systems and technology to manage workforce deployment
• Previous experience using a rostering and timesheet system is preferable
• Highly developed CRM skills. Strong usage of Salesforce will be an advantage
• Demonstrated ability to work in a fast-paced environment
• Highly developed organisational skills, initiative, attention to detail and problem-solving abilities
• Highly competent IT skills, Microsoft Office and experience with large multi-layered databases
• Good verbal and written communication, interpersonal, presentation, negotiation and influencing skills

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisation

THE PERKS

• Play The Day Your Way – a flexible approach to your working life
• My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts
• AFL Silver Memberships – permanent team members can access AFL matches at Marvel Stadium and the MCG, enjoy and share the experience of our game with your family and friends!

Applications Close: 24 October 2025