Dining & Experience Executive

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game so that everyone can share in its heritage and possibilities.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

The Dining & Experience Executive role is responsible for the successful delivery of Premium Membership matchday, events and engagement experience. Working a combination of matchdays and events, this max-term part-time, 3-day a week role, is a key position executing on our Premium membership promise of excellence. This includes all dining, membership and at match engagement experiences. The Dining & Experience Executive role is customer facing however includes operational components whilst requiring the strong ability to be solution focused in real time as well as have exceptional interpersonal skills.  Working closely with the Stadium & Premium Experience team, this role ultimately connects with the strategy, planning and supports the execution of experiences along with providing strong reporting summaries.

The role is integral to the connection of customer from a delivery perspective, with a deep understanding of membership inclusions resulting in positives experiences.

It is expected that the role will work a combination of weekday/s and a match day/s every week during the AFL Season flexing days between both depending on demand. Please note this is a max-term role ending approximately April 2026.

A DAY IN THE LIFE OF

Key Accountabilities:

•  Lead and on occasion support briefings and set expectations with internal departments including staff working matchdays and events. This includes preparing relevant briefing documentations within set timeframes
• Liaise with internal departments to support dining and initiatives and collaborate
• Support and collaborate with external stakeholders to deliver engagement for members and clients on match/event day which may include liaising with talent for match day and events
• Match day operational planning for the MCG & Marvel including Member Dining

• Build and maintain relationships with premium members, clients and catering partners to deliver the best outcomes

• Administration duties including the management of reporting from match days, event experiences detailing positives, constructive elements, dining figures and sentiments. Attend debrief meetings and lead any relevant action items.
• Assist with the delivery of Corporate Hospitality, AFL Connect and Stadium Experience as required across all three streams of the Stadium & Premium Experience team

OUR IDEAL TEAM MEMBER

Core Competencies:

• Proven ability to deliver quality event, experience and customer outcomes in fast-paced environment
• Demonstrated ability to forge strong, sustainable client and stakeholder relationships
• Ability to deliver clear and engaging communications
• Ability to remain effective when faced with changing tasks or responsibilities
• Ability to manage people within a high-performance and high-pressure environment
• Ability to identify and provide quality solutions aimed at meeting member and customer needs

Mandatory:

• Minimum five (5) years’ experience in the customer experience and hospitality industry, preferably delivering events, engagement to VIP or executive level customers
• Exceptional interpersonal, written and verbal communication skills
• Proficient in the use of Microsoft Office suite

Desired:

• Experience in sporting organizations and/or venue experience will be well-regarded but not essential
• Tertiary qualification in an Events and/or Marketing related discipline desirable
• Proficient in the use of CRM systems and other data-led sales tools

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisation

THE PERKS

• Play The Day Your Way – a flexible approach to your working life
• My Development – lean into the AFL’s My Development program consisting of on-the-job training, coaching and mentoring, and formal learning
• Play Well – access to our extensive Health and Wellbeing program centered around our belief in a healthy body, healthy mind, and healthy workplace
• My Benefits – with thanks to our AFL Corporate Partners, access great benefits and discounts

Applications Close: 2 May 2025