Service Delivery Analyst

Join the team shaping the future of Australia’s game

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

About the role

This role is central to keeping our people and operations connected, supported and performing at their best across the AFL industry. You’ll help ensure reliable, responsive technology support that underpins everything from match day delivery to community programs and club operations.

As part of the Service Delivery team, you are the first point of contact for technical support across AFL, Marvel Stadium, clubs and state and regional offices. The role combines frontline support with process administration and contribution to service improvement initiatives, on a fixed-term basis through to May 2027, based at AFL House in Docklands.

What you'll own

You’ll play a key role in delivering consistent, high-quality technology support across a diverse and fast-moving environment. You’ll manage issues through to resolution while contributing to continuous service improvement.

You’ll add value through:

• Providing first-line technical support across devices, systems and applications, ensuring timely resolution or escalation of issues
• Troubleshooting and resolving incidents across phone, desktop, printing, network and email environments
• Managing user account lifecycle processes, including onboarding, offboarding, access permissions and MFA configuration
• Administering core technology processes such as asset management and equipment allocation
• Supporting collaboration tools and platforms including Microsoft 365, Teams, SharePoint and Webex
• Monitoring service performance and reviewing service data to identify trends and inform root cause analysis
• Contributing to continuous improvement of service delivery processes and user experience
• Delivering support across multiple channels including in-person, phone and digital, with a strong customer focus
• Supporting project delivery activities within the Service Delivery function
• Participating in a shared on-call roster to ensure service continuity outside standard hours

What you'll bring

• Demonstrated experience (2+ years) supporting enterprise technology environments
• Experience working within an ITIL-aligned service delivery environment
• Strong technical capability across Windows and Mac environments, including desktop and server
• Experience with Microsoft 365, including Teams and SharePoint
• Knowledge of networking, hardware, file and print services, and collaboration tools
• Experience with mobile device management (MDM) and remote monitoring and management tools
• Capability in user access management and multi-factor authentication configuration
• Strong troubleshooting and problem-solving skills, with sound judgement on when to escalate
• Ability to manage competing priorities and meet deadlines in a fast-paced environment
• Experience using IT service management or ticketing systems
• Clear and effective communication skills, with the ability to build trust across a broad stakeholder group
• A strong customer focus, with the ability to deliver consistent and practical support outcomes
• High attention to detail across documentation, issue resolution and communication
• Availability to participate in an on-call roster, including after hours and public holidays

Why you'll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What you can look forward to:

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners

Everyone has a place here

Our game brings people together, and we want our workplace to do the same. We are committed to building an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

Ready to play your part?

Applications close 8 May 2026