Club Membership Operations Coordinator

Join the team shaping the future of Australia’s game

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions across the country through football. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

The opportunity

The Club Membership Operations Coordinator helps deliver accurate, reliable and consistent membership operations that support AFL Clubs to provide great experiences for their members.

Working within the AFL’s shared service model, you will support the execution of core membership processes across key phases of the membership cycle, ensuring work is completed accurately, on time and in line with defined standards.

This is an operational role supporting a defined group of clubs under the guidance of the Club Membership Operations Lead, with a strong focus on quality, process discipline and day-to-day delivery.

This is a max-term contract role based at AFL House in Melbourne, through to early 2027. 

What you’ll own

You will play an important role in helping membership operations run smoothly, particularly during high-volume and peak periods.

You’ll add value through:

• Delivering accurate and timely membership operations across key phases of the membership cycle
• Supporting fulfilment, member entitlements, member access and payment plan administration to agreed service standards
• Assisting with membership system setup and maintenance, including product builds, inventory management and data updates
• Maintaining high levels of accuracy, consistency and quality across operational processes
• Identifying and escalating issues, risks and process inconsistencies in a timely manner
• Providing practical support to clubs on membership system queries within established guidelines
• Protecting data integrity through accurate record management, reporting and compliance practices
• Collaborating with team members to manage workloads and meet deadlines during peak periods
• Contributing to continuous improvement through feedback, process adherence and disciplined ways of working
• Supporting the successful delivery of membership programs across a defined group of AFL Clubs

What you’ll bring

• Demonstrated attention to detail and a strong commitment to accuracy
• Experience following structured processes and delivering consistent outcomes in a fast-paced environment
• Strong analytical capability and confidence working with databases, CRM platforms or similar systems
• Ability to manage competing priorities while maintaining quality and meeting deadlines
• Effective communication skills and the ability to build trusted working relationships with stakeholders
• Experience providing operational, membership, ticketing, customer service or administrative support
• Confidence working within established processes and taking direction from senior team members
• Commitment to teamwork, accountability and delivering reliable outcomes
• Ability to identify issues and escalate them appropriately when required
• Willingness to learn and develop expertise in membership operations and systems

Ideally you will have

• Experience using membership or CRM platforms such as Ticketmaster Archtics or similar systems
• An understanding of AFL Clubs or sporting environments
• Experience providing database support in a helpdesk or membership-based environment

Why you’ll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What you can look forward to:

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners

Everyone has a place here

Our game brings people together, and we want our workplace to do the same.

We are committed to building a culture of belonging and an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Whether you’re a footy fan or new to our game, we welcome everyone to apply. We know great candidates don’t always tick every box – if this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the job description.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

Ready to play your part?

Applications close 30 June 2026