Premium Accounts Coordinator

Join the team shaping the future of Australia’s game.

This is your chance to do work that has real impact, in an organisation that moves fast, aims high and plays a meaningful role in the lives of millions. Every role at the AFL helps progress the game, so more people can love it, connect with it and see what is possible through it.

The opportunity

Premium membership and hospitality experiences play an important role in how the AFL connects with members, partners and guests across the season. As Premium Accounts Coordinator, you will help deliver a seamless, high-touch experience across the AFL’s premium membership and corporate hospitality programme, supporting retention, service excellence and operational delivery.

Based at Stadium House, Docklands, this permanent role manages a dedicated portfolio of premium accounts while coordinating fulfilment, ticketing and administration across a range of premium products. You will work closely with internal teams, clubs, venue partners and key stakeholders to ensure premium members receive an outstanding experience at every touchpoint.

What you’ll own

You will help deliver premium experiences that strengthen member satisfaction, retention and operational excellence.

You’ll add value through:

• Managing a portfolio of premium membership and hospitality accounts as the primary contact for member enquiries and service support
• Building strong relationships with premium members through proactive account management and responsive service delivery
• Coordinating end-to-end ticketing, fulfilment and administration across premium hospitality products, including Premier Suites and Altis
• Ensuring premium member entitlements, access and match-day requirements are delivered accurately and on time
• Supporting effective utilisation of premium inventory and corporate assets in partnership with the sales team
• Partnering with Events and Engagement teams to deliver premium match-day and event experiences
• Gathering and communicating member feedback to support continuous improvement of premium products and service standards
• Maintaining accurate CRM, ticketing and account data across premium membership portfolios
• Supporting the administration and fulfilment of casual suite inventory and Medallion Club dining allocations
• Building productive working relationships with Marvel Stadium, AFL Clubs, venue hirers and internal stakeholders
• Providing on-site match-day support to ensure smooth premium hospitality operations
• Contributing to process improvements that enhance operational efficiency and the premium member experience

What you’ll bring

• Demonstrated experience in account coordination, membership services, client service or hospitality operations
• Proven ability to manage multiple accounts or stakeholder relationships in a service-driven environment
• Experience coordinating fulfilment, ticketing or operational administration with a high level of accuracy
• Strong customer service capability with a proactive and solutions-focused approach
• Ability to manage competing priorities and deliver to deadlines in a fast-paced environment
• High attention to detail and commitment to data accuracy across CRM and ticketing systems
• Strong written and verbal communication skills
• Demonstrated ability to build effective working relationships across internal and external stakeholder groups
• Confidence working collaboratively across sales, events and operational teams
• Commitment to continuous improvement and identifying opportunities to enhance service delivery

Why you’ll love being on our team

At the AFL, you will be part of a values-led team that aims high, backs each other and brings energy, care and integrity to work that matters. This is a place where people play to win, play as one team and play with passion, while always staying grounded in fairness, inclusion and respect. We work hard, support each other and create the conditions for our people to grow, perform and thrive.

What you can look forward to:

• Play The Day Your Way, our flexible approach to working life, built to support you on game day and every day
• My Development, with coaching, mentoring, on-the-job learning and formal development to help you keep building your game
• Play Well, our health and wellbeing programme designed to support a healthy body, healthy mind and healthy workplace
• My Benefits, giving you access to a range of partner offers and discounts through our AFL Corporate Partners
• AFL Silver Memberships for permanent team members, so you can enjoy the action at Marvel Stadium and the MCG with family and friends
• 6 months paid primary parental leave with no qualification period for permanent team members

Everyone has a place here

Our game brings people together, and we want our workplace to do the same. We are committed to building an environment where people feel respected, included and able to thrive, and where diversity of background, experience and perspective makes us stronger.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

Ready to play your part?

Applications close 17 May 2026