Premium Membership Officer - Casual

ABOUT US

As an organisation, the AFL works tirelessly in all states and at all levels to enhance and grow the game – from grassroots to elite. Together, we put on the game, deliver important events, communicate with our fans, run community programs, develop coaches and umpires, collaborate with partners, delight members, support clubs and so much more. While our roles may vary, we are all united by a common goal, to progress the game for everyone to love and connect with Australia’s game.

The AFL is committed to promoting and protecting the safety and wellbeing of children and young people in our care. Please note, we undertake several screening processes to ensure this commitment is upheld, this includes ensuring the successful candidate to this position holds a valid employee Working with Children/ Vulnerable People check and a satisfactory criminal history record check.

We are an Equal Opportunity employer and firmly believe that diversity and inclusion is an important part of both the AFL and the communities in which we operate. Our game is for everyone, and we strive to be a workplace for everyone.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

ABOUT THE ROLE

The Premium Membership Officer is responsible for providing operational, administrative, and general support across the Membership & Premium Products team. The role will be engaged across the broad range of work streams within the team that include but aren’t limited to:

• Premium Membership Operations & Customer Service
• Hospitality & Premium Product Sales

The role includes a match day working component across all AFL & Stadium premium products, so flexibility to work weeknights and weekends is required.

Please note this is a casual position.

A DAY IN THE LIFE OF

Key Accountabilities:

• Delivering an exemplary level of customer service to Stadium & Premium Membership clients.
• Maintaining membership records within CRM, ensuring accuracy and information recording for each customer interaction.
• Providing event assistance at Stadium & Premium Membership events at the MCG, Marvel Stadium and other venues throughout the course of the season. 
• Assist with entry of hospitality and premium membership bookings.
• Broad range of additional duties within the Membership & Premium Products team.

OUR IDEAL TEAM MEMBER 

• Excellent interpersonal, written, and verbal communication skills.
• Strong attention to detail.
• Proficient in the use of Microsoft Office suite.
• An understanding and ability to learn CRM systems and other data-led sales tools.
• Career interest in AFL and/or sporting environment. 

OUR CULTURE

Please visit www.afl.com.au/careers/our-organisation

Applications Close: 25 March 2026